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VPN Problems

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VPN Problems

So ever since I started using XFi instead of I have been having lots of trouble, one of the worst, every single time I try to connect to my VPN (CyberGhost 6 Free) it says it timed out or something like that. This ONLY started happening after I used XFi for the first time. I remember enabling the VPN the day before I used XFi and it worked fine. Now, it doesn't work, I really need the VPN sometimes so please, someone HELP! If there is any possible way to reset the XFi so I can port forward and stuff on the normal page I would do anything, some sort of account reset or something, PLEASE!

Official Employee

Re: VPN Problems

Hi, tguz646 - Do you get "You're currently offline" page when you access xFi page? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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