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Utility to restore emails

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New Poster

Utility to restore emails

I found a lost email in the trash and tried to restore it to my inbox. I didn't get it; so I tried to recover it. The recovery dialog box showed the email but no option to move it. Suddenly, the entire list cleared. Need help to retrieve the list. Thanks.

Expert

Re: Utility to restore emails

Trash is stored for 14 days or 5,000 messages, whichever comes first.  After that, messages will appear in the "Recover Deleted Items" feature found by right-clicking on the Trash folder.  That keeps them for another 15 days from the time they were deleted.  It usually takes 24 hour or so for a message to appear in the recovery feature after it's deleted from Trash.  Are you saying that there are no messages in the Recover Deleted Items view?

New Poster

Re: Utility to restore emails

The first attempt to recover the message, I did right-click and saw the messages. It was my first use of the newer design and the help page I found included an older display. So, I didn't see the small MOVE button upper left of the list. I left the screen and when I returned, there were no messages in the display. I closed the display and returned again, they were there. I was able to recover the deleted message once the list displayed again. My problem is resolved but I don't have an answer for the display mystery.