Community Forum

Upload Speeds Inconsistent

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Upload Speeds Inconsistent

When we first started using Xfinity in March we had inconsistent upload speeds which was a big deal because we worked from home, mainly on the internet. We eventually got through this problem after sitting in a chat, then moving onto a phone call, until eventually they decided they would send someone out to the house. Luckily this problem seemingly solved itself before the workers could even do any snooping with the lines around the house, almost as we had been throttled. Fast forward to now and we are going through the exact same problem. The speeds are terribly inconsistent and I am no longer able to work with these speeds. In chat we were told that "it was fine" but during actual work it's proven that the inconsistent speed has gotten worse. It's not as fast as it has been the past few months and it's more or less gone back to the speed that we had when we first moved in. I HAVE WORKED THROUGH THESE HOURS BEFORE AND CONGESTION HAS NEVER BEEN LIKE THIS. I am unable to work because of this issue and once again it feels like throttling on Xfinity's end.

Official Employee

Re: Upload Speeds Inconsistent

Hi PAULLHULL. I can assist you with the speed issues you are experiencing.


Please run a speed test and post the results here.


You can run a speed test by visiting:



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!