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Upgrade Message When Attempting to Access xFi

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Regular Visitor

Upgrade Message When Attempting to Access xFi

Subject says it all.  Just following directions from pinned post.  Thanks in advance.

Regular Visitor

Re: Upgrade Message When Attempting to Access xFi

So, just to be clear in case someone from comcast reads this, I'm having the same problem of getting the upgrade message when trying to access xfi.

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Official Employee

Re: Upgrade Message When Attempting to Access xFi

So, just to be clear in case someone from comcast reads this, I'm having the same problem of getting the upgrade message when trying to access xfi.

 

tpierce0145, let's take a look at the error. Please send me a private message with your full name, address and your modem's MAC address for help. Thanks! 

 

KenF

Regular Visitor

Re: Upgrade Message When Attempting to Access xFi

Thanks for fixing the problem!  To anyone interested, I had my own modem, but just started renting one a couple weeks ago.  The modem was working but not associated with my account. Just needed to have the correct modem associated. ComcastKenF found the problem and took care of it.