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Updating email addresses

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Re: Updating email addresses

I decided to check one more time and noticed that the new address was on the list and in the group as well.  Maybe it takes a day or so for the change to take place.  I did the edit yesterday.  Anyway, thank you very much for your help.

Expert

Re: Updating email addresses

Well doing a re-sync should fix that.  I understand what you are describing.

 

 

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Frequent Visitor

Re: Updating email addresses

Latoque, thanks for your quick reply.  I'm not sure I stated my original problem correctily.  I changed an email address in my address book and saved it.  No problem.  I added that contact to a group and the new address is there.  No problem.  The problem starts when I'm trying to send and email to that new address or use the group address.  When I scroll to choose the new address, it is not there. The old address is there. Same for when I add the group to the email, the old address for that contact appears instead of the new address in my address group.

Expert

Re: Updating email addresses

Try having the address book re-synced. You need to send an email to helpme@sv.comcast.com In the subject line put "Need Slow Sync of Address Book". In the body of the message describe the problem, and make sure you include the email address with the problem. It can take up to 24 hours for the re-sync to work.

The address book is actually supplied by a company called Plaxo. There are separate copies in the Full and Lite versions of Xfinity Connect, and they are supposed to be synced with each other. Once in a while they can get out of sync and it will cause these kinds of problems.

 

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If you want to try to fix it yourself, switch to the Lite version of Xfinity Connect. In the Inbox page, go to Preferences>>>>>General>>>>Versions. Make the change there. While in Lite, make your changes to the address book. If you switch back to the Full version ( the default view), those changes should be reflected in that address book, although it can take up to 24 hours to show up. The Lite version has the primary, or "master" copy of the address book.

Frequent Visitor

Updating email addresses

I edit an email address in my address book.  When I'm forwarding an email and trying to select that new email address, the old address appears.  How do I fix this.\?