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Once you place the order, the process can take anywhere from 7-14 business days to be shipped. Within 3 days of the order being processed, you should receive a confirmation email with a tracking code for the shipment. Also, it may take about 24 hours for the team to see the order on their data base.
If you have a question about your order status, contact them at 1-855-242-2876 at least 72 hours after placing your order to allow time for processing.
Or use their "Live Chat" feature;https://www.comcastsupport.com/ChatEntry/Protected.aspx , or go to your local CC service center about this.
You can also contact Comcast Irma;
or Comcast Zach;
http://forums.comcast.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/5931719 via a private message to request it.