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Update Equipment

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Update Equipment

How often does Comcast suggest for equipment to be updated?

 My modem which I rent from you is from March 2013 when first installed.

I have never been contacted to do so.  Just curious

Silver Problem Solver

Re: Update Equipment

I don't know the answer.  Since I live 20 minutes from my Xfinity Store, I went by there and asked if they had a newer gateway.  I got an XB3 to replace my older gateway.

https://www.xfinity.com/support/internet/broadband-gateways-userguides/

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Expert

Re: Update Equipment


@AD40 wrote:

How often does Comcast suggest for equipment to be updated?

 My modem which I rent from you is from March 2013 when first installed.

I have never been contacted to do so.  Just curious


What is the exact make and model number of that "modem" ? Which speed tier are you subscribed to ?



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New Poster

Re: Update Equipment

Short answer isthat they don't.

 

For years I had Adelphia equipment and everytime I contacted Comcast, I would be told that this was the newest equipment.

 

For those not familiar with Adelphia, this was the company that Comcast bought out in 2006 ! Itwas not until I had a actual Comcast tech at the house that he saw what I was using and replaced it.

 

If you do not do it on your own, they will not do it for you.

 

BTW, you should all OWN your own modem/router to avoid paying that monthly charge.  It pays for itself in less than a year in most cases.

Silver Problem Solver

Re: Update Equipment


@SnoBrdrVt wrote:

Short answer isthat they don't.

 

For years I had Adelphia equipment and everytime I contacted Comcast, I would be told that this was the newest equipment.

 

For those not familiar with Adelphia, this was the company that Comcast bought out in 2006 ! Itwas not until I had a actual Comcast tech at the house that he saw what I was using and replaced it.

 

If you do not do it on your own, they will not do it for you.

 

BTW, you should all OWN your own modem/router to avoid paying that monthly charge.  It pays for itself in less than a year in most cases.


Since I have Comcast Voice, I would have to buy a modem/router and an eMTA.

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Expert

Re: Update Equipment

Marked "answered", dead thread from last year now being closed....



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