Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
I'm running into the same problem. The filters weren't great to start with (I guess I was expecting more robust rules, like my email client at work), but now some have stopped working and when I try to edit, it says cannot save. And filters that had worked are now marked as inactive and I cannot save them as active.
I'm in the same boat. I'm one of the lucky 53 million people who had their email address stolen in the Home Depot hack last November and now my Comcast inbox is being flooded by spam daily. It almost unusable. I would have thought that Comcast's own spam filtering would catch these messages, but this is not the case. I can't correctly create, edit or delete filters. I either get error messages or an infinite saving... message. Time to move everything to my gmail account I guess.
I found a question on the board about the inability to add or edit email filters in my Comcast email account. This was dated in May and said that it was going to be sent to the Comcast tech department for a fix. I am wondering if there has been any progress on this? I haven't been able to edit, update, or create email filters on my account for about 6-10 months, and I am receiving more and more spam during this period. I've been using this account for years and am wary of dumping my Comcast account for another, more reliable email provider. I'd love to find a way to prevent the excessive spam and to create my own filters (again) as I have in the past. Has there been any progress?
Thanks, Bill Brown