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Good evening MichaelFP, I can look at your account and modem if you would like. Can you verify some information for me? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.
And one more piece of info. I had asked that my old modem an Arris SB8200 be deleted from my account however it is still on my account so I have 2 modems listed in case that makes a difference.
My signal level is below
|Frequency start Value|
|This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.|
|<tabindex=-1>Downstream Bonded Channels|
|<tabindex=-1>Upstream Bonded Channels|
|<tabindex=-1>Downstream OFDM Channels|
|<tabindex=-1>Upstream OFDMA Channels|
Since you've had two techs out already, I've asked an employee to take a look at your power levels, account set up and your node health. You can expect a reply in this thread.
FYI: They owe you a $20 credit for every tech visit after the first for the same problem.You can also get a credit for your service from the time you first reported the issue until it is resolved.
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What are you getting for the upload speed ?
I just started my new Gigabit Service. I am using a Netscape CM1000 Modem. When I run Speed Test (The XFinity version and several others) directly connected to the modem I usually never receive more than 150 to 200 M download speed. I have gone past 200 twice up to 250M but only for a brief second or two. I have had a tech onsite twice now and they removed some interferrence and said I had strong signal. However my speed has not increased more than I was able to get with the Blast 150 service.
Is there a configuration issue with my modem? Is there a setup issue at Comcast?
I live in the Jacksonville, FL area.