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Unable to join the network “xfinitywifi” on iPad

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Unable to join the network “xfinitywifi” on iPad

I am trying to connect to a xfinity Wi-Fi hotspot. My iPhone is connected, however each time I try to connect my iPad I get an error message that says Unable to join the network “xfinitywifi”. I’ve done all the reset network settings and reset all settings on my ipad but no luck. HELP!! I don’t have any access to any modems or routers bc it’s a free xfinity WiFi hotspot. I fail to understand why my iphone will connect but my iPad will not! I have called Comcast but no help there at all