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Unable to create new folders in email inbox

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Unable to create new folders in email inbox

Have been converted to the new email system.  My old folders are still there and accessible.  But I am unable to create any new folders.  When I click on the + sign next to "My Folders", enter the name in the dialogue box, then click "Add", all I get is the circle with the red slash through it & nothing happens.  How to resolve?

New Poster

Re: Unable to create new folders in email inbox

Click on the 3 bars next to "Inbox".  You should see "Add New Folder".  Try creating your new folder that way.  I had the same problem and this worked for me.

New Poster

Re: Unable to create new folders in email inbox

I'm having the same problem.  I've tried both clicking on the + sign next to my folders and on the 3 bars next to Inbox.  Either way, I get the same circle with the red slash.