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Unable to connect with help from Comcast

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Unable to connect with help from Comcast

Since 3 January, I have been unable to connect with through my home Comcast supplied router/modem. The problem manifest as a https security issue, using IE, Chrome and Firefox browsers, on both WiFi and Ethernet connections through my home router, and on three different devices...desktop PC running Windows7, Laptop running Windows 10 and a iPad with IOS. I am able to access all other https websites without issue. PayPal says they are aware of the problem, and claim it is an issue with one or more of Comcast's servers. PayPal also claims that they have been pressing Comcast to resolve the issue since at least last Saturday (6 January), but that Comcast is not cooperating. The only solution that PayPal has offered in the meantime is to access PayPal online via an unsecured network. I can confirm that PayPal is accessible through my router's public (unsecure) WiFi hotspot. However, as we're talking about financial transactions, that doesn't seem like a very workable solution.


Since last Thursday, I have spent hours on the phone with Comcast level 1 techs, level 2 techs, and network repair people...none of whom have found any issues with my hardware, software, the Comcast supplied router/modem or anything downstream of my home router.

Recently, I've asked to speak to anyone at Comcast who is in charge, but without success. None of the Comcast techs know how to contact anyone in management.


If others are experiencing this same issue, please speak up.

Frequent Visitor

Re: Unable to connect with help from Comcast

Ok troops, solution found, as well as the source of the problem...Comcast employs a vendor to create and maintain a "black list" of nasty websites. Last week (probably Wednesday 3 January), they incorporated an update to this blacklist onto their security protocals. was added to this latest blacklist update. As a result, any Comcast customer who wants to dial into and has "Protected Browsing" turned on, will encounter the no-access problem. The simple fix would be for Comcast to fix their blacklist. Short of that, you can fix it by disabling the Protected Browsing "feature". After logging in to Comcast, go to