Community Forum

Unable to connect to xfinity hotspots

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Unable to connect to xfinity hotspots

I have xfinity internet and xfinity mobile, signed up for both of these on May 12, 2018. My WiFi at home was set up that day, and has been working fine. I have not been able to connect to any xfinity hotspots though, even after downloading the hotspot app. I keep getting an error that it is "not available for my tier of service". Any ideas what that means or how to fix this?
Silver Problem Solver

Re: Unable to connect to xfinity hotspots

I believe you need to have at least Performance 25 internet to have access to xfinitywifi hotspots. If you already have that tier,, call in and get them to check your account.