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Unable to access to my 5Ghz home network

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Unable to access to my 5Ghz home network

Why can not I access the 5 Ghz network if the technician who did the installation told me it was enabled? My smart tv, my smartphone and my laptop are compatible with that frequency band. I hope your answer soon. Thank you.
Expert

Re: Unable to access to my 5Ghz home network

Is the 5 GHz band indicator light on the gateway device lit or blinking ? Can those devices even see your 5 GHz network broadcast name (SSID) ?



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Official Employee

Re: Unable to access to my 5Ghz home network

Adding to EG, with the device that you have it’s possible that the SSIDs (2.4 and 5) are combined

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