Community Forum

Unable to access email

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Unable to access email

After a long maze of resetting passwords through different emails, I finally accessed my account. Everything seems to be in order but one thing, I am completely unable to access my email. When on the home page of the Xfinity website, I click on the email button, and a new tab opens. But rather than it pulling up my email, it redirects me to https://my.xfinity.com/?cid=xfinityconnecttocomcastnet which seems to just be the home page. I've been looking this up and have had no luck whatsoever. I use a new email now, but I need to access this one due to it being linked with another website. I've tried logging into the Xfinity Connect app, but when I try to check my emails there, it says they're doing maintenance, however, I know that isn't true because I'm able to access the email to my other Xfinity account. I've tried clearing my web browsers cache, and using a different browser. Obviously, I've had no luck. Any help is appreciated.