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Ubee modem and Linksys wireless router - can't connect

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Ubee modem and Linksys wireless router - can't connect

Hi,

 

I have a white cable like a TV cable connected to my UBEE cable modem and I've connected that to my Linksys Wireless G WRT54GL router. All the lights that need to be on, are on? The Linksys is broadcasting but there is an exclamation point next to the wifi icon (Windows 10) and I can't connect to the Internet; but there is an exclamation point next to the xfinitywifi hotspot and I can connect to it?

 

I've tested the UBee cable modem with an ethernet cable directly to my computer and that works.

 

I'm out of ideas.

 

Any help would be appreciated!

 

TIA,

 

Mary

Official Employee

Re: Ubee modem and Linksys wireless router - can't connect

Hi Hyperm0m, 

 

Can you please try the following steps to see if this helps?

  1. Connect to 2.4 Ghz network then 5 Ghz network
  2. Power Cycle your modem
  3. Factory reset your router
  4. disable/ then enable the wireless in windows. 

If this does not work, then I would recommend trying a new router as the issue may be with the wireless in the router. Please let me know if this helps. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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