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US/DS & GHz lights blinking, no internet

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US/DS & GHz lights blinking, no internet

For the past several days the GHz lights have been blinking, with the US/DS lights blinking intermittently. We can connect to the network but haven't had internet.
I've tried powercycling and restarting the device from the app several times throughout the week.
Diamond Problem Solver

Re: US/DS & GHz lights blinking, no internet

If you can get them when there is a connection, what do the modem's signal stats look like ? 

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers. Try getting them here or here

What is the exact make and model number of the modem ?