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Trying to add secondary email address for wife...

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New Poster

Re: Trying to add secondary email address for wife...

I understand your frustration! Wish Comcast, Xfinity, et al would be more customer service oriented!

Bronze Problem Solver

Re: Trying to add secondary email address for wife...

Just so you know, this is what you would see at the top of the My Account page if you are signed in as the primary.  If you don't see all of those listings under Email Settings you are not logged in as the primary account.
 
mady
Most Valued Poster

Re: Trying to add secondary email address for wife...

last-chance:
 
Just to clarify: Log in with your primary ID using the "My Account" link. You cannot access the options you seek by logging in to email.
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Bronze Problem Solver

Re: Trying to add secondary email address for wife...



last-chance wrote:
I can not tell you how many times I have tried to access the Add Secondary Email,
User ID or New Email Address.
The system tells you to log out and back in and then select the MY ACCOUNT and
the Add Email Account should appear under Email Accounts or something to that
effect. Let me tell you nothing works! Nor can anyone answer my questions from
Comcast regarding this issue.
The system just does not work. Perhaps I am making a big mistake
trying to get my wife an email address on Comcast?

last-chance

In order to see the options for adding an email account you must log in using the primary account (the account you received when you signed up for Comcast). If you are logging in with a secondary account you will not see the option to add another account.
New Poster

Trying to add secondary email address for wife...

I can not tell you how many times I have tried to access the Add Secondary Email,
User ID or New Email Address.
The system tells you to log out and back in and then select the MY ACCOUNT and
the Add Email Account should appear under Email Accounts or something to that
effect. Let me tell you nothing works! Nor can anyone answer my questions from
Comcast regarding this issue.
The system just does not work. Perhaps I am making a big mistake
trying to get my wife an email address on Comcast?

last-chance