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Surfboard SBG6580-2

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Surfboard SBG6580-2

I've seen a number of posts about this issue. The technician entered the wrong Mac address and now I can only connect to certain websites. I see this is a known issue and something needs to be done on the backend server but phone support doesn't know how to fix it. Thank you.
Expert

Re: Surfboard SBG6580-2

Thank you for visiting the forums! Sorry to hear about your issues. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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