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Started Unicast Maintenance Ranging - No Response received - T3 time-out

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Started Unicast Maintenance Ranging - No Response received - T3 time-out

I just purchased a MD8600 Motorola modem.  I called support to get it activated.  Once I got of the phone it stopped working.  Spoke to a tech who didn't understand what I was talking about whe I told him about IPV6.   I saw that others have had this same issue.  What I do not want to happen is that I have to have 6 techs to come out before this is resolved.  Please someone look at these numbers and let me know what I need to do get this fixed asap.  i have posted my event logs and stats.  Screen Shot 2018-01-08 at 12.00.13 AM.pngScreen Shot 2018-01-07 at 11.58.49 PM.png

Diamond Problem Solver

Re: Started Unicast Maintenance Ranging - No Response received - T3 time-out

Please describe the exact problem(s) you are experiencing with more details.