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Smart Home bridge connection issues

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Frequent Visitor

Smart Home bridge connection issues

Hello,

 

I've been having issues connecting a smart home bridge to my Xfinity network. Support for the manufacturer of the bridge (Keen Home) has helped provide a bit of info to try to get the connection through the firewall, but I still haven't been able to get anything to work.  I've set up a new connected device with their provided MAC number and a reserved IP address, then I endabled port forwarding and "added a service" with the information provided by Keen.  Still no connection.  I called Xfinity support, but unfortunately they weren't able to help at all - the issue was elevated to a higher technical level, but I still have not recieved a call back (over a week ago).  Anyone have any insight into what I need to do to get this Smart Home bridge connected?

Frequent Visitor

Re: Smart Home bridge connection issues

Anyone have any input?