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Slow service

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Slow service

I recently purchased a newer faster modem but my download and upload speed still can be as little as 1MBS. What is going on?

 

Expert

Re: Slow service

Start here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



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Official Employee

Re: Slow service

Hi dbkersey1. If you still need assistance with slow internet speeds on your new modem, I can help. If so, please send me a private message and include your full name and account primary phone number so I can access your equipment.



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