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Slow download speed

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churchxx
New Poster
‎06-06-2018 08:10 PM

Slow download speed

Hopefully someone can answer this but I have had the same comcast provided modem for years. It's an AR TM602G. The problem is I signed up for up to 400mb download speed but when I run a speed check, it is only 10 to 30mb. Do I need a to take this modem in to a comcast store for a newer modem?

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ComcastAndrew
Official Employee
‎06-06-2018 10:15 PM

Re: Slow download speed

Absolutely, yes, swap it out for an XB6. Your device is considered end of life.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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churchxx
New Poster
‎06-07-2018 02:32 AM

Re: Slow download speed

I figured so. Thanks for the heads up, I did a little more reshearch after I made the post and found out how old it really is. It'll be put to rest tomorrow.

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