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Sign in greetings

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Bronze Problem Solver

Re: Sign in greetings

Quite a few folks have experienced it.  Known issue, reported being worked on but still not resolved.

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Frequent Visitor

Sign in greetings

After signing in with my user id and password, I am greeted by my name thus Hello "My NAME"/sign out. Later on the site recognizes and greets me as "Hello Guest/sign out" as opposed to Hello "My Name"/sign out which was my sign in greeting. This is a new experience with my xfinity.com email sign in. Is this a normal expectation? Has anybody else had this experience. My browsers are Google Chrome and Mozilla Fire Fox.