Xfinity Forum Archive...
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Post your questions in the Xfinity Community
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
There is no option just to "save" an email. Depending on how you are getting email, there are various options. If you are using a browser and going to Xfinity Connect webmail, you can go to the Preferences tab, then to Email and verify your deletion schedule is set to "never"for your inbox. You can also create a new folder and move the email there.
If you are using an email client such as Outlook, Thunderbird, Mac Mail, etc, just collecting the mail will downloaded to your computer.