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Samsung Devices not connecting properly.

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Official Employee

Re: Samsung Devices not connecting properly.

Hi @sirwin44, I can help by sending a modem if it's more convenient for you. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 


To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Re: Samsung Devices not connecting properly.

Hi @sirwin44

You've done a pretty good job at troubleshooting. I think you're at the stage where you should consider swapping the gateway. You can exchange it at your local service center ( or CC can mail you a replacement. 


I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am a volunteer Expert/Moderator, not an employee.

Regular Visitor

Samsung Devices not connecting properly.

For the past week or so, none of my samsung devices will connect to the wifi properly. I can still browse the web, Facebook, and check email with little to no problem. Most games on my samsung devices will not connect unless I disconnect from Wifi, let the game connect, then can reconnect to wifi with no problem. Music on Pandora on these devices take a minute or so to buffer before they play, and any video streaming service i try to use (Youtube, WWE Network, Netflix, Hulu) takes forever to load a video. This only happens when connected to my home network. Being connected at work, or a friends house i have no issues. So im lead to believe it has something to do with my home network. I have done several reboots and factory resets on the modem/router supplied by comcast.


I have no other issues with other devices on wifi. Like my wife's iphone, amazon echo, and multiple gaming systems and laptops. To rule out an issue with my samsung devices, i did a factory reset on those as well with no help. Again this issue is only on my samsung devices on my home network.


I have tired every option i have seen on google with no success.


Thanks in advance.