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SURFboard 6580 new internet not working

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Regular Visitor

Re: SURFboard 6580 new internet not working

Same problem hardwired or wireless
Diamond Problem Solver

Re: SURFboard 6580 new internet not working


@Brotatochip1 wrote:
I connect to the WiFi fine but no internet access.

For a test, does a computer hardwired directly to the 6580 with an ethernet cable also have the same problem ? Or is this a WiFi only problem ?

Expert

Re: SURFboard 6580 new internet not working


@Brotatochip1 wrote:
Everything is connecting fine. It just isn’t working after it’s connected. I’ve read other posts about needing a firmware update and thought maybe that was the issue with mine too. It’s not a Comcast gateway so it does not update automatically.

First of all; having your devices all connected by Wi-Fi is an internal thing for your home network. Your problem is you are not connected to the Internet.

 

You mentioned you have a separate modem / router. That can be re-set by unplugging it a minute or two, and plugging back in for re-set.

 

Your Internet comes from your Comcast gate-way. Do you have your Comcast gateway bridged, or properly set up to handle your wifi modem / router?

Gold Problem Solver

Re: SURFboard 6580 new internet not working


@Brotatochip1 wrote: ... It’s not a Comcast gateway so it does not update automatically.

Their equipment automatically loads firmware into ALL modems, eMTAs, and gateways, whether they are leased or customer-owned.

Regular Visitor

Re: SURFboard 6580 new internet not working

Everything is connecting fine. It just isn’t working after it’s connected. I’ve read other posts about needing a firmware update and thought maybe that was the issue with mine too. It’s not a Comcast gateway so it does not update automatically.
Expert

Re: SURFboard 6580 new internet not working

Hi @Brotatochip1

Your device will get the latest updates automatically when it connects with Comcast's server.  Is your security software/firewall blocking the connection? Are you sure you have the right network and password? Multiple devices won't connect via wifi?


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Regular Visitor

SURFboard 6580 new internet not working

Hi, I’m a new customer and have a Motorola 6580 modem/router. Everything lights up like it’s connected and customer service says everything is fine on their end. I connect to the WiFi fine but no internet access.
I’ve read a couple posts about needing a firmware update. Can anyone help with that? Customer service has been no help Smiley Sad