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SGB6700-AC modem connects to ipv6 and not ipv4

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Official Employee

Re: SGB6700-AC modem connects to ipv6 and not ipv4

Hi, manojahuja - Are you having an issue with SGB6700 connectivity? 

Diamond Problem Solver

Re: SGB6700-AC modem connects to ipv6 and not ipv4

Good luck with it !

Regular Visitor

Re: SGB6700-AC modem connects to ipv6 and not ipv4

I now do. Thanks EG!
Diamond Problem Solver

Re: SGB6700-AC modem connects to ipv6 and not ipv4

Do you see this page when you click on the link ?;

 

Screenshot.png

 

 

Regular Visitor

Re: SGB6700-AC modem connects to ipv6 and not ipv4

@EG@ComcastJohnN, I dont see an option to PM you or post a new question. I have the below link but it doesnt show me an option to send any message. Please advise.

https://forums.xfinity.com/t5/notes/composepage/note-to-user-id/1125291

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Diamond Problem Solver

Re: SGB6700-AC modem connects to ipv6 and not ipv4

Try contacting Comcast JohnN about this via a private forum message Here is a direct link to his PM inbox;

 

https://forums.xfinity.com/t5/notes/composepage/note-to-user-id/1125291

Regular Visitor

SGB6700-AC modem connects to ipv6 and not ipv4

Same issue as everyone else. Xfinity customer service unable to help. Please help!

 

comcastjohn

Joey Giordano