Xfinity Forum Archive...
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I've asked a Comcast employee to help you. You should expect a reply in this thread.
If you don't wish to wait for a reply call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
Managed to get in contact with an agent; the issue is resolved!
Glad to hear! Post again if you need to!