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Re: Trouble with Internet Disconnecting - Need Help

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Re: Trouble with Internet Disconnecting - Need Help

I too have been experiencing issues with my internet disconnecting. I'm not real tech savvy but I have unplugged and/or rebooted my modem and router several times. The service will work fine for a lil while until I lose connection again. Very frustrating. If issue cannot be resolved, I will have to go with another provider.

Official Employee

Re: Trouble with Internet Disconnecting - Need Help

Hi mmassey, 


We'd hate to lose you as a customer. I can help look into your service issues. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, the phone number, street address, and the account number associated with your services.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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