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Re: Throttling is BAAACK

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Re: Throttling is BAAACK

Not getting what I pay for on internet speed and been dancing with this company for 2 years.  I have filed a complaint and recommend everyone else does.  https://consumercomplaints.fcc.gov/hc/en-us 

Expert

Re: Throttling is BAAACK

Start here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Throttling is BAAACK

I have already done the things they say to do and the only way I get the speed I pay for to work is by having Comcast undo something on their end.  It is clear that Comcast is throttling customers and not rendering service paid. 

 

Thanks

Hagel

CCIE, CISSP

Expert

Re: Throttling is BAAACK


@Hagel wrote:

Not getting what I pay for on internet speed and been dancing with this company for 2 years.  I have filed a complaint and recommend everyone else does.


Since you have filed a complaint with the FCC there isn't anything anyone here can do to help you.  You wil have to wait to be contacted by an agent for any resolution.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!