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Hi, mikeycool - Do you check speed hardwired or via WiFi? Do you directly connect to the modem or router? Did you try to use a different ethernet cable? Different browser and speed test website?
Start here: troubleshooting guide. If you still need help, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!