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Re: Speed of 'Performance Pro'

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Re: Speed of 'Performance Pro'

I too had the 'upgrade' and have recycled the modem and router multiple times, mostly because I loose connectivity for no apparent reason.  I did clock about 120/8 right after the advertised upgraded but it's now consistently at about 35/6.  What gives?

Diamond Problem Solver

Re: Speed of 'Performance Pro'


Your speeds indicate to me that your modem is probably getting a default bootfile because it can't handle your new speeds. What is the exact make/model of your modem? And what speed tier do you have? 


Verify your speed tier

Visit to determine your speed tier. After you log into your account, your speed tier will be displayed on the left-hand side of your screen. Alternatively, you can view the speed tier to which you are subscribed here. Sign in and scroll down to the data usage graph area.  

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