Community Forum

Re: Speed not as promised

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Re: Speed not as promised

I'm in Northern NJ and I am getting less than 10% of the speed I paid for.   In other words, I am getting less than 10 megabytes.  My connection is almost useless.  And it is not my equipment!!!!!!


Re: Speed not as promised

Start here;


I am not a Comcast Employee.
I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Regular Contributor

Re: Speed not as promised

I tried finding the acceptible range for tiers, but could not find it.  I know there is some number.  Maybe you can call\chat to find out.   Remember these are "up to" speeds and not a guaranteed contstant speed.  "I think" only business tiers offer a specific minumum (and a static ip).

Official Employee

Re: Speed not as promised

PayingBig4It, I can take a look at your speed issues. 


Our internet speed tiers are an "up to" measurement, but if 10mbps is significantly less than what you're supposed to be getting, there is probably a larger issue here. I'd be happy to take a look at what's going on. Shoot me a private message with your full name and phone number for help.