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Re: Speed not as promised

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Regular Visitor

Re: Speed not as promised

I'm in Northern NJ and I am getting less than 10% of the speed I paid for.   In other words, I am getting less than 10 megabytes.  My connection is almost useless.  And it is not my equipment!!!!!!

Expert

Re: Speed not as promised

Start here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...

 



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Regular Contributor

Re: Speed not as promised

I tried finding the acceptible range for tiers, but could not find it.  I know there is some number.  Maybe you can call\chat to find out.   Remember these are "up to" speeds and not a guaranteed contstant speed.  "I think" only business tiers offer a specific minumum (and a static ip).

Official Employee

Re: Speed not as promised

PayingBig4It, I can take a look at your speed issues. 

 

Our internet speed tiers are an "up to" measurement, but if 10mbps is significantly less than what you're supposed to be getting, there is probably a larger issue here. I'd be happy to take a look at what's going on. Shoot me a private message with your full name and phone number for help.