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Re: SB6190 Connection Dropping Constantly

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Re: SB6190 Connection Dropping Constantly

I am curious as what became of this issue. I am going thru the same issue and it is very frustrating.

I am not on the second attempt of having a technician at my house to see if they can resolve the issue.

I recently purchased the 6190 modem thinking it was my SB6141modem that was being problematic.

Some days I get lucky and do not have to reset my modem, but most days it is 3 or more times a day.


Re: SB6190 Connection Dropping Constantly

Start here: troubleshooting guide. If you still need help, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!


When is your next tech visit? What did the last tech do? Did they give you any info? 

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New Poster

Re: SB6190 Connection Dropping Constantly

Tech removed a splitter that was located in the wall between two rooms and replaced all ends on cables. That was 3 days ago and have not had any repeat issues of loosing connection. Hopefully this resolved issue.