Community Forum
Top

Re: Occasional erratic connectivity.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

ANSWERED Go to best answer
middlecya
New Poster
‎06-19-2018 06:22 PM

Re: Occasional erratic connectivity.

I am a having a similar problem. My firmware just got updated the other day and now my event log and my help screens are all written in html. 

 

What is going on? I tried a restart and this changed nothing.

 

0 Likes
Go to best answer
RobertWy
Silver Problem Solver
‎06-20-2018 08:04 AM

Re: Occasional erratic connectivity.

Make and model of your equipment?

 

 

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
0 Likes
Go to best answer
middlecya
New Poster
‎06-20-2018 01:30 PM

Re: Occasional erratic connectivity.

Arris SB6190

0 Likes
Highlighted
Go to best answer
middlecya
New Poster
‎06-27-2018 01:29 PM

Re: Occasional erratic connectivity.

After much research, I have found the answer to why the SB6190 Arris modem only displays HTML when you click on the "event log" and "help" menu buttons at the top. Apparently, there is an issue with the Google Chrome browser that causes this to happen. If you use FireFox to view the status of the modem, all the pages will display properly. 

0 Likes
Visit Our Help Communities