Community Forum

Re: Internet dropping out several times a day

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Re: Internet dropping out several times a day

I have the same problem. Don't notice the drops while watching video — buffer keeps it going, but notice it immediately when I click on web links, email, or try to use wifi calling. The problem seems worse in the daytime. I have a NETGEAR N600, Model No C3700, Docsis 3.0 cable modem router recommended by Comcast in September 2015. I don't play games so don't need speeds faster than what Netflix requires. I have tried the trouble shooting steps listed at Xfinity and on the Internet. Am an Apple user since 1982, Fortran programmer in the early 1970s. Must I use the Docsis 3.1 modems now recommended by Comcast? I
Expert

Re: Internet dropping out several times a day

Start here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Internet dropping out several times a day

Did all that on the first link above.
Screen Shot 2018-07-12 at 6.08.40 PM.png
Regular Visitor

Re: Internet dropping out several times a day

some more diagnostics

Screen Shot 2018-07-14 at 10.50.45 AM.png
Expert

Re: Internet dropping out several times a day

Hi @15enver

Your power levels are okay, but your event log confirms your issues.

 

I've asked an employee to check the CMTS for real-time and historical RF signal reports from your modem. They can also check your local node/plant for any degradation or error reports. You can expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!