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I'm having a similar problem where every the gateway connection is dropped every 5minutes for about 20-30 seconds, stopping my ability to use any realtime voice or video application. Can you please point me in the right direction?
Here's the event log and downstream/upstream stats from my NetGear CM1000:
I've asked an employee to check the CMTS for real-time and historical RF signal reports from your modem. They can also check your local node/plant for any degradation or error reports. You can expect a reply in this thread.
If you would like to do some troubleshooting on your own:
See the troubleshooting guide.