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Re: Information Requested

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Regular Visitor

Re: Information Requested

Sent
Official Employee

Re: Information Requested

Hello cam-derp. I can assist with troubleshooting your internet speed issues. Please send me a private message and include your full name and account primary phone number so I can access your equipment.

Expert

Re: Information Requested

You're testing speeds directly connected to the modem via ethernet? 

 

I've asked an employee to check the CMTS for real-time and historical RF signal reports from your modem. They can also check your local node/plant for any degradation or error reports. You can expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Regular Visitor

Re: Information Requested

Fot the past 2 weeks my connection has been dropping many times per day down to 1mb to 8 mb , it is now at 33 mb. Since I started the service a few months ago , I have had no issues and got 80 to 115 down speeds. I pay for 100 down with blast . Requested info below:

 

 


UP = 12 D=33


Power = 6dbmv downstream


Power= 45 dbmv upstream


SNR = 38db


uSNR = Unknown


Make Model of Modem: Motorolla SB6121

 

Router: Google WiFi Mesh

 

 

Comcast : Online Chat with Rochelle , did some tests and said she sent refresh signal. Could take an hour. Reach out again if not fixed. It did go up from 3mbps to 33 , but the normal rance is 90 to 115 down , payfor 100mb with blast.

 

Modem Lights :
Top and “globe” Green , Rest Blue , bottom flashing

 

Error Log:

Apr 14 2018 23:55:26 5-Warning T07.0 RCS Partial Service;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:55:26 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:65:ad:0d:8a:22;CMTS- =00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:14 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:37:05 5-Warning T202.0 Lost MDD Timeout;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:37:05 5-Warning N/A DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:36:40 6-Notice N/A MDD Recovery following MDD Loss;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:30:15 5-Warning T202.0 Lost MDD Timeout;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:30:15 5-Warning N/A DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:29:28 5-Warning T07.0 RCS Partial Service;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:29:27 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:22 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:14 6-Notice N/A Cable Modem Reboot due to IP loss ;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:25:39 5-Warning T202.0 Lost MDD Timeout;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:25:39 5-Warning N/A DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:25:14 6-Notice N/A MDD Recovery following MDD Loss;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:22:35 5-Warning T202.0 Lost MDD Timeout;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:22:35 5-Warning N/A DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:22:10 6-Notice N/A MDD Recovery following MDD Loss;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:21:47 5-Warning T202.0 Lost MDD Timeout;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;
Apr 14 2018 23:21:47 5-Warning N/A DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=cc:65:ad:0d:8a:22;CMTS-MAC=00:5f:86:92:69:5c;CM-QOS=1.1;CM-VER=3.0;