Community Forum

Re: Guest home hotspot not showing up

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community


Re: Guest home hotspot not showing up

I just installed the new Xfinity gateway (router & modem), and lost my XfinityWifi hotspot, even though my web Xfinity hotspot page shows it's enabled.  So, after chatting a while with Xfinity tech support, they said that XfinityWifi is disabled in my gateway and can only be turned on by Xfinity internal tech support (level 3, I guess, since I went through 2 levels on the chat), which will take up to 48 hours (and they'll call me when it is done).  Hopefully all will be well soon.


Re: Guest home hotspot not showing up

Have you first tried powercycling / re-starting the device ? No joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. You will lose any customized settings.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!