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I have the exact same problem. Had 4 tech visits(they never got back to me). Acknowledged there was a problem. I had a thrird party tech come out yesterday. He experienced the same thing on an independent computer, uploading to a different server. He was getting @ .5 mbps. Basically said there's nothing to be done about it. The @ 10 mbps upload speeds they claim -- and a speed test confirms, is a joke. That speed NEVER happens. Not even close. I would love to know, from an independent qualified internet specialist, why this is so. Maybe I'll go to local college and find a teacher who may know more about this.