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So I should have tried this before I posted. I just opened my email in another browser. I had been using IE11, so I tried it in Google Chrome, and was able to edit my signature with no issues. Hope this helps others who may still be having this problem.
Has anyone been able to resolve this issue with email signatures? I still am unable to edit mine, and I hesitate to delete the one I have because I'm afraid I won't be able to recreate it.
I'm having the same issue- I can't edit my signature. I get the following message in the edit window
I've tried and I get nowhere in both the full version and light.
I tried logging out, logged in as primary account user, but would not allow access to email preferences for other users....This did not work.
Are you trying to edit a Signature? You would sign in with Username that you want to work with the signature on. NOT the Primary one
Sign in with that Username, then click on Preferences, then click on the Email icon. Now scroll down to Signature in the Email Preferences and click on the edit blue sign to edit the Signature.
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.