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Re: 5 GHz WiFi channel disappeared.

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New Poster

Re: 5 GHz WiFi channel disappeared.

My 5GHz WiFi channel is not showing up as an available network, even though it is still listed in my account information.  I tried a router reset - still not showing as available.

 

Where did it go, and how do I get it back?

Expert

Re: 5 GHz WiFi channel disappeared.

When you performed the reset, did you hold the button in for at least 25-30 seconds before releasing it ?



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New Poster

Re: 5 GHz WiFi channel disappeared.

Same thing. Seems like this is a topic of increasing frequency. Hard reset is really the best answer you have? This seems like a firmware issue or hardware. Status center says it is working fine, but it clearly is not. 

Expert

Re: 5 GHz WiFi channel disappeared.

FYI, posts here in the past have indicated that a hard reset back to factory defaults can clear up some weird firmware glitches in some cases.



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I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!