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Predictable internet service disruptions for past 1.5 yrs. Unreliable!

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Predictable internet service disruptions for past 1.5 yrs. Unreliable!

I am actually wanting to file a complaint.   I work from home daily for the past year and I am sick and tired of service interruptions...and yes I've figured out patterns in when they occur.    I even spent hundreds of dollars on new high end router and modem upgrades (all devices in xfinities HCL) and the problem still persists predicatably.    Its not my equipment.    What a waste.

 

Plan:   150 mbps

Location:   NE Tacoma/Browns Point area (98422)

Observed patterns:   Yes it happens 100% of the the time.  I can predict it.

1)  Occurrence windows:   8:00a-9:30a  PT and/or 11:30a-1:30p PT weekdays

2)  Nice sunny days or when not raining.

 

This happens like clockwork when BOTH conditions are met.   I almost certain service techs are messing or connecting new services at the junction or relay box/stations.  On off, on off.   I doubt this is at their indoor datacenter because it would any work (DHCP, switch resets, etc)  can be done anytime.   I am convinced its field tech generating this.   Don't they have a non disruptive way to doing field work?   Pithetic. 

 

ps.   In fact, as I started writing this (1:15p), I lost connection briefly three times.

 

I am so ready to switch to FIOS or Clink.  I am so ticked off.

-Mike