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Please comcastjohnN help me provisioning my SBG7880-AC modem/wifi

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New Poster

Re: Please comcastjohnN help me provisioning my SBG7880-AC modem/wifi

During one of my 2 visits from Comcast so far, the tech plugged in the correct MAC.
Diamond Problem Solver

Re: Please comcastjohnN help me provisioning my SBG7880-AC modem/wifi


@Dbukvic5 wrote:
Same issue here with my Arris, MAC address (the nice comcast lady on the phone asked for it, I asked WAN or HFC, was told WAN). Now I only have IPv6 websites. Help me @ComcastJohnN after 5 phone calls and 2 in house visits, you are my only hope.

Have you tried using the self activation site and entering the "HFC" MAC address ?;

 

https://register.be.xfinity.com/activate

New Poster

Re: Please comcastjohnN help me provisioning my SBG7880-AC modem/wifi

Same issue here with my Arris, MAC address (the nice comcast lady on the phone asked for it, I asked WAN or HFC, was told WAN). Now I only have IPv6 websites. Help me @ComcastJohnN after 5 phone calls and 2 in house visits, you are my only hope.
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Regular Visitor

Re: Please comcastjohnN help me provisioning my SBG7880-AC modem/wifi

I'm having the same issue!

Help!

Regular Visitor

Please comcastjohnN help me provisioning my SBG7880-AC modem/wifi

Comcast put in the wrong MAC address on my SBG7880-AC modem/wifi and I was told Tkat  comcastjohnN is the only genius that can help me provisioning my SBG7880-AC modem/wifi