Community Forum

Paying for 1Gbps getting 1Mbps

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Paying for 1Gbps getting 1Mbps

So, I just moved into a house and had brought over my internet. I tried all the coaxial outlets and none of them worked. Comcast ended up sending out a person to try and fix it. It ended up working; however, I was only getting around 250mbps. I have a 6183 surfboard. Its been 3 days and now im only getting 1Mbps-35Mbps. I called technical support and they just kept telling me it was my modem or router which makes absolutely no sense. HELP ME PLEASE! Also, the tech put the wire in my backyard like this: https://imgur.com/a/TwXXE Is this normal? It looks like its coming from somebody else's house.

 

Here is my stats page for the modem:

 

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel   Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK  
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

 

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 6 537000000 Hz -0.8 dBmV 38.8 dB 3 0
2 Locked QAM256 7 543000000 Hz -0.5 dBmV 38.9 dB 2 0
3 Locked QAM256 11 567000000 Hz -1.0 dBmV 38.8 dB 5 0
4 Locked QAM256 12 573000000 Hz -1.9 dBmV 38.4 dB 7 0
5 Locked QAM256 13 579000000 Hz -1.6 dBmV 38.4 dB 2 0
6 Locked QAM256 14 585000000 Hz -2.5 dBmV 38.1 dB 2 0
7 Locked QAM256 15 591000000 Hz -3.2 dBmV 37.7 dB 5 0
8 Locked QAM256 16 597000000 Hz -2.6 dBmV 38.0 dB 6 0
9 Locked QAM256 17 603000000 Hz -2.4 dBmV 38.1 dB 4 0
10 Locked QAM256 18 609000000 Hz -2.1 dBmV 38.2 dB 2 0
11 Locked QAM256 24 645000000 Hz -1.6 dBmV 38.3 dB 6 0
12 Locked QAM256 25 651000000 Hz -1.6 dBmV 38.2 dB 7 0
13 Locked QAM256 26 657000000 Hz -1.9 dBmV 38.1 dB 7 0
14 Locked QAM256 27 663000000 Hz -1.4 dBmV 38.1 dB 3 0
15 Locked QAM256 29 675000000 Hz -2.1 dBmV 37.6 dB 1 0
16 Locked QAM256 31 687000000 Hz -1.7 dBmV 37.7 dB 5 0

 

 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 83 5120 Ksym/sec 23700000 Hz 33.8 dBmV
2 Locked ATDMA 81 5120 Ksym/sec 36500000 Hz 33.8 dBmV
3 Locked ATDMA 82 5120 Ksym/sec 30100000 Hz 34.0 dBmV
4 Locked ATDMA 84 5120 Ksym/sec 17300000 Hz 33.3 dBmV
Silver Problem Solver

Re: Paying for 1Gbps getting 1Mbps

If you have Gigabit service then you need a DOCSIS 3.1 modem, not the 16 downstream channel DOCSIS 3.0 you have.

Check this out for available D3.1 modems:

https://mydeviceinfo.xfinity.com/

New Poster

Re: Paying for 1Gbps getting 1Mbps

It is coming from amazon; however, that still doesn't explain why im getting 1Mbps.

Silver Problem Solver

Re: Paying for 1Gbps getting 1Mbps

If the modem can't do the speed, it usually reverts to a slower default speed. From reading other threads it's usually Performance 25 speed. Guess it could be anything though...

 

By the way the upstream power levels you have there look on the low side. I'd wait until you get the new modem, see what happens. Check here for what the modem sigs should be.

http://forums.xfinity.com/t5/Your-Home-Network/Xfinity-Internet-Connection-Troubleshooting-Tips/td-p...