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Packet loss

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Official Employee

Re: Packet loss

Hi Jrudd, 


If you still need assistance after following the link provided by EG, please feel free to reach out in a private message verifying your account info. I can see if there's anything else on my end that we can do to help get your issues resolved. 


To send a private message click on my name "ComcastChe", then click private message me. In the body of this message please verify the following information:

  • Your first and last name
  • Account number or Phone number on the account
  • The street address including unit number city state and zip code 
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Diamond Problem Solver
New Poster

Packet loss

Okay, so we've been having issues with our internet. We've been getting 23-25% packet loss. I've done hours of research that says that it's either the modem(brand new) or its Comcast connection to the house. On top of that when the service guy came out. He said he'd send another guy out to bury the line I've had this service for a long while now and no one has come by to FINISH the job that was started upon installation. Comcast just left me high and dry. And now there's an issue with my internet, go figure.... Long story short I need help.