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Hello saturnine6 and NaaGdl, I can assist you with making sure your connection is stable with little to no packet loss as possible. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get started.
Yes I've seen some of the other posts, even one from someone who also had the problem start in November.. an answer to this would be good, a solution even better.
I've had the same issues, and there seems to be no fix in sight. I believe there might have been a few other similar posts.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
At the moment it's an xfinity modem/router combo(I don't see a brand on it?) and a tp link ac 1750 router. The problem was present when we were only using an xfinity modem/router. The modem is in bridge mode so I'm not able to access it. I tried to get the stats via live chat but they'd only say "Danielle, after I ran the system check, I am see that Your signal levels are RED, meaning that the connection from the server to the modem is not stable and may one of the reason interrupting the service." and "I apologize for that however our technician can only determine for the stats." is there another way to get them? Thanks.
Start here: troubleshooting guide. If you still need help, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!
Hi just looking for maybe some insight or help, I moved to the house I'm in in november, I noticed flyers they were installing fiber in the neighborhood and didn't really think anything of it. Was only using modem/router combo from comcast from the previous house(that worked fine for 3 years). After about 2 weeks in my new house(in November) started having packet loss/lag/disconnect issues. I replaced the comcast modem/router once, then got my own router/modem still the same issue. Was told by one of the 5 techs that came out that it was the fiber construction causing the issues and in 2 weeks they'd be done and should be good from there.. it actually took 3 weeks but it did go away(mid February at this point). Up until 2 weeks ago anyways, now its happening again. It was happening only in the evenings on weekdays(7-9 PM ish) but now it's back to it's all day schedule, with extra drops on the weekends. I'm not terribly tech saavy, the phone support said to get another comcast modem because the techs would have an easier time working with it, which I did. I even upgraded my package to no avail, previous techs have replaced cabling inside and outside. I'm not sure what to do and starting to think slow but consistent DSL would be a better option then drops all the time cable. Any help is appreciated.