Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
*Please* remove the block from server IP
18.104.22.168 and 22.214.171.124
Hundreds of websites here that no comcast users can reach.
I can't reach my websites or my own NOC support. I have to switch over to my verizon hotspot to be able to see anything.
I can reach both IPs, although, lacking a hostname, I only get a generic "If you are the owner of this website, please contact your hosting provider" page. When one customer cannot reach an IP but others can, it usually means the site is blocking that customer's public Comcast IP. You might try asking the site's admins for help with this. You can look up your IP at https://www.google.com/search?q=IP.
Traces to both IPs travel well beyond Comcast's network onto Telia's. 126.96.36.199 does not complete, but 188.8.131.52 does. What does a trace to 184.108.40.206 show? In Windows, open a Command Prompt window, enter
tracert -4 220.127.116.11
and post the output. Mine looks like:
C>tracert -4 18.104.22.168
Tracing route to host3.webworkshost.com [22.214.171.124] over a maximum of 30 hops:
1 25 ms 9 ms 9 ms router1 [192.168.1.1]
2 24 ms 24 ms 23 ms 126.96.36.199 [188.8.131.52]
3 24 ms 24 ms 17 ms te-0-1-0-6-sur02.york.pa.pitt.comcast.net [184.108.40.206]
4 * 30 ms 19 ms be-50-ar01.lowerpaxton.pa.pitt.comcast.net [220.127.116.11]
5 36 ms 36 ms 36 ms be-33-ar01.pittsburgh.pa.pitt.comcast.net [18.104.22.168]
6 46 ms 45 ms 38 ms be-7016-cr02.newyork.ny.ibone.comcast.net [22.214.171.124]
7 44 ms 43 ms 37 ms be-10368-pe01.111eighthave.ny.ibone.comcast.net [126.96.36.199]
8 37 ms 45 ms 44 ms nyk-b5-link.telia.net [188.8.131.52]
9 45 ms 45 ms 44 ms nyk-bb4-link.telia.net [184.108.40.206]
10 55 ms 54 ms 47 ms buf-b1-link.telia.net [220.127.116.11]
11 * 54 ms 47 ms colocrossing-ic-314283-buf-b1.c.telia.net [18.104.22.168]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 58 ms 58 ms 56 ms host3.webworkshost.com [22.214.171.124]
Thank you so much -
I did contact my NOC about the trouble - I had to call them because I couldn't reach their help desk. (which is not on my server)
So, I don't think that my server blocked my IP because I also couldn't reach other websites like this one: http://www.isitdownrightnow.com/ (i don't think this is hosted at my NOC)
I could still reach "google.com and amazon.com", but my internet TV stopped.
Clients also called saying their website was down (not same IP as me)...but the server was running like a top (Google page speed could access and my other usual tests)
But I can access things normally now, so whatever the trouble was, it's lifted now.
Thanks so much for your response..