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Only getting download speeds of 13mbps, have gigabit modem and router

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Only getting download speeds of 13mbps, have gigabit modem and router

Hello, I have the 

ARRIS - SURFboard DOCSIS 3.0 Cable Modem - White

  • Model: SB6190

 

Which claims to be capable of 1.4Gbps 

 

Paired with the 

WZR-HP-G450H : AIRSTATION™ NFINITI™ HIGHPOWER GIGA WIRELESS-N ROUTER & ACCESS POINT

 

Which claims to be capable of 450mps. 

 

I am paying for your 1000mps per second plan, and I am getting nowhere near even the 450mps, how can I improve my internet speeds? 

 

Official Employee

Re: Only getting download speeds of 13mbps, have gigabit modem and router

There's a difference between compatible with Xfinity (your modem is), capable of 1 Gig ( your modem is)and compatible with 1 Gig service ( your modem isn't). If it's not compatible with gig service it defaults to Performance speeds(which is what you're getting).
Per
https://mydeviceinfo.xfinity.com
Your choices for customer owned modems
Arris SB8200, Motorola MB8600, Netgear C7800, Netgear CM1000

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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